We have a few hundred users, not all of which will ever log calls on the Service Desk. So I'd like to set it up so anyone in the organisation can email a request and automatically create an account if it's the first email they've sent.
This seems straight forward to do as long as I allow anyone to send in requests but I want to limit it to just users from our organisation, and reject from anyone else.
Can someone point me in the right direction of how I can set this up please?
I believe that what you are looking to do with Service Desk is not yet something it can do natively. There is an existing feature request over in
that I believe encompasses what you are looking to do here.
I would recommend at least watching the ticket that is relevant to your platform. Should this feature be implemented in a future release of Jira Service Desk I would expect this issue to be updated to indicate that and also what version that feature might be included to.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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