We have a few hundred users, not all of which will ever log calls on the Service Desk. So I'd like to set it up so anyone in the organisation can email a request and automatically create an account if it's the first email they've sent.
This seems straight forward to do as long as I allow anyone to send in requests but I want to limit it to just users from our organisation, and reject from anyone else.
Can someone point me in the right direction of how I can set this up please?
I believe that what you are looking to do with Service Desk is not yet something it can do natively. There is an existing feature request over in
that I believe encompasses what you are looking to do here.
I would recommend at least watching the ticket that is relevant to your platform. Should this feature be implemented in a future release of Jira Service Desk I would expect this issue to be updated to indicate that and also what version that feature might be included to.
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