We have a few hundred users, not all of which will ever log calls on the Service Desk. So I'd like to set it up so anyone in the organisation can email a request and automatically create an account if it's the first email they've sent.
This seems straight forward to do as long as I allow anyone to send in requests but I want to limit it to just users from our organisation, and reject from anyone else.
Can someone point me in the right direction of how I can set this up please?
I believe that what you are looking to do with Service Desk is not yet something it can do natively. There is an existing feature request over in
that I believe encompasses what you are looking to do here.
I would recommend at least watching the ticket that is relevant to your platform. Should this feature be implemented in a future release of Jira Service Desk I would expect this issue to be updated to indicate that and also what version that feature might be included to.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs