It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can we restrict auto new user creation by organization email address?



We have a few hundred users, not all of which will ever log calls on the Service Desk.  So I'd like to set it up so anyone in the organisation can email a request and automatically create an account if it's the first email they've sent.


This seems straight forward to do as long as I allow anyone to send in requests but I want to limit it to just users from our organisation, and reject from anyone else. 


Can someone point me in the right direction of how I can set this up please?





1 answer

0 votes
Andy Heinzer Atlassian Team Jan 26, 2018

Hi Nick,

I believe that what you are looking to do with Service Desk is not yet something it can do natively.  There is an existing feature request over in

that I believe encompasses what you are looking to do here.

I would recommend at least watching the ticket that is relevant to your platform.  Should this feature be implemented in a future release of Jira Service Desk I would expect this issue to be updated to indicate that and also what version that feature might be included to.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

1,116 views 7 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you