Can we restrict auto new user creation by organization email address?

Hi,

 

We have a few hundred users, not all of which will ever log calls on the Service Desk.  So I'd like to set it up so anyone in the organisation can email a request and automatically create an account if it's the first email they've sent.

 

This seems straight forward to do as long as I allow anyone to send in requests but I want to limit it to just users from our organisation, and reject from anyone else. 

 

Can someone point me in the right direction of how I can set this up please?

 

Thanks

 

Nick

1 answer

0 vote

Hi Nick,

I believe that what you are looking to do with Service Desk is not yet something it can do natively.  There is an existing feature request over in

that I believe encompasses what you are looking to do here.

I would recommend at least watching the ticket that is relevant to your platform.  Should this feature be implemented in a future release of Jira Service Desk I would expect this issue to be updated to indicate that and also what version that feature might be included to.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

334 views 2 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you