Dear JIRA Team,
Can we have ability to view aging for all tickets at various Statues ?
Ex: How many hours/days ticket was with person A with Status InProgress/Open/WaitForCustomer etc.
Campus JIRA Implementation Team
That specific data is not always easy to see with Jira natively. However there are a number of 3rd party plugins to Jira that can help with this kind of customized reporting.
I think that the eazyBI Reports and Charts for Jira is probably one of the more populate plugins for reporting in Jira. However I would suspect that there are lots of other plugins for Jira and Service Desk could potentially generate this information for you. I would recommend searching through https://marketplace.atlassian.com for other possible alternatives if that one does not suit you.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot