Can we have consolidated view on all tickets for Aging at various Statues ?

Dear JIRA Team,

 

Can we have ability to view aging for all tickets at various Statues ?

Ex: How many hours/days ticket was with person A with Status InProgress/Open/WaitForCustomer etc.

 

Regards

Campus JIRA Implementation Team

1 answer

This widget could not be displayed.

That specific data is not always easy to see with Jira natively.  However there are a number of 3rd party plugins to Jira that can help with this kind of customized reporting.

I think that the eazyBI Reports and Charts for Jira is probably one of the more populate plugins for reporting in Jira.  However I would suspect that there are lots of other plugins for Jira and Service Desk could potentially generate this information for you.  I would recommend searching through https://marketplace.atlassian.com for other possible alternatives if that one does not suit you.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

8,900 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you