Can we have consolidated view on all tickets for Aging at various Statues ?

Dear JIRA Team,

 

Can we have ability to view aging for all tickets at various Statues ?

Ex: How many hours/days ticket was with person A with Status InProgress/Open/WaitForCustomer etc.

 

Regards

Campus JIRA Implementation Team

1 answer

0 votes

That specific data is not always easy to see with Jira natively.  However there are a number of 3rd party plugins to Jira that can help with this kind of customized reporting.

I think that the eazyBI Reports and Charts for Jira is probably one of the more populate plugins for reporting in Jira.  However I would suspect that there are lots of other plugins for Jira and Service Desk could potentially generate this information for you.  I would recommend searching through https://marketplace.atlassian.com for other possible alternatives if that one does not suit you.

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