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Can we have a calendar on the customer portal?

Hello community,

I would like to know if you heard of an app/way to display a calendar to your customers through their portal.

I am explaining myself a bit more:

When a customer is raising a request, he might want to schedule an appointment (or having one scheduled by the agent directly). I would like to show this event on a calendar accessible directly from the ticket view. This calendar will be synced and specific to the customer logged in on the portal.

I know it is lacking of precision, but I will ask my client more details only if you are saying to me that something close to this exists. I am a bit doubtfully to be honest. 

Thanks for your help,

1 answer

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Answer accepted

You probably can use a datetime custom field to store the appointement

This custom field can be edited on portal view using add-on (or maybe Scritrunner)
Here we are using Actions for JSD add-on to allow user interacting on issue once opened

It allows you to have transition screen on portal

 

2019-12-20_11h09_55.png

Hi Yvan,

And thanks for your answer. I could try something like that. Even if it is not fully answering, it gives me some clues.

 

Regards,
Florian

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