Can we format the text in a queue name?

I want to be able to have my main queues show up in bold so they are distinct from the sub views for each issue type.  Am I able to use any syntax controls to bold, color change, etc my queue names in the service desk?

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0 vote
Ignacio Pulgar Community Champion Dec 19, 2017

Hi John,

Bold text is the current way in which Service Desk marks the currently selected queue.

So, I'd suggest using the special character '└ ' (Alt + 192 followed by a whitespace) as a prefix for those sub views, in example:


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