Can we format the text in a queue name?

I want to be able to have my main queues show up in bold so they are distinct from the sub views for each issue type.  Am I able to use any syntax controls to bold, color change, etc my queue names in the service desk?

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0 vote

Hi John,

Bold text is the current way in which Service Desk marks the currently selected queue.

So, I'd suggest using the special character '└ ' (Alt + 192 followed by a whitespace) as a prefix for those sub views, in example:

queues.png

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