I was asked from one of our consultants, to investigate the option to have phone numbers on the users in service desk.
When we have a ticket and it`s send to the consultants team, sometimes they need to call the users.
So, instead of log on the CRM system and find the costumer and most likely find a old number - it will be great if there was a phone number to the user on the ticket.
It would be great if the option is change-able for the customers. Maybe the section where they can edit their profile? A field with option to add phone number?
I have attached a picture of where the the customer can add their number and attached a picture of where the number can be shown on the Service desk case.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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