I was asked from one of our consultants, to investigate the option to have phone numbers on the users in service desk.
When we have a ticket and it`s send to the consultants team, sometimes they need to call the users.
So, instead of log on the CRM system and find the costumer and most likely find a old number - it will be great if there was a phone number to the user on the ticket.
It would be great if the option is change-able for the customers. Maybe the section where they can edit their profile? A field with option to add phone number?
I have attached a picture of where the the customer can add their number and attached a picture of where the number can be shown on the Service desk case.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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