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Can we add controls in Customer Portal of Jira Help Desk?

We wanted to show Due date against customer logged issues in customer portal.

Is there any option?

1 answer

You might be able to get this done with the Extension for JIRA Service Desk add-on. It offers the possibility to calculate an SLA based on a date (such as due date) and it allows you to show the SLA timer on the customer portal.

The add-on is commercial. So if you are looking for a workaround, you can always mention the due date in a comment to your customer as soon as you decide to set one.

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