Can users of JIRA Service Desk see search results from Confluence Questions when searching a knowledge base?

[jgeske]

Dear all,

We are in the process of evaluating Confluence Questions and JIRA Service Desk. We have set up a service desk with a Confluence knowledge base. Now, when users search through this knowledge base (either by using the live search on the JIRA Service Desk customer portal or on the home page of the Confluence knowledge base), the search result does not include content from Confluence Questions.

Is it possible to configure JIRA Service Desk or a Confluence knowledge base in a way that a search on the customer portal and the knowledge base will reflect content from Confluence Questions?

Best regards,

Jo

[BillA · Accepted solution]

This is something we want to implement in the near future. Please watch this ticket to stay up to date on our progress. https://jira.atlassian.com/browse/JSD-35

[Filip Callewaert]

Hi, @Johannes Geske - Can I know more about the context (processes) in which you evaluated both applications? I'm interested in your findings, as we're doing the same now.