Can users in Organisations added to JSD tickets access file attchments?

I need to add Participants and Organisations to my JSD tickets, and need these included people to be able to access any file attachments associated with those tickets. 

IT appears that these added people cannot access file attachments? Am I doing it wrong?

I would think that once added, a user should be able to access all comments, attachments etc associated with a ticket.

1 answer

0 vote

Hi Richard,

I believe you're running into the Suggestion found at JSDSERVER-43:

Attachment can be visible within Customer Portal only if it was attached during ticket creation, comment / add attachment functionality by a client, or attached and then added to comment via a wiki markup link by an agent.

Here is the suggested workaround:

When adding comments to an issue that will be viewed through a Customer Portal, ensure they're added as part of the comment as per, for example:


Hopefully this helps.



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