Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can the date on my Time To Resolution if work was done but ticket closed later.

I resolved my work for my customer Friday. However, I forgot to press Done on my ticket. I'm new to this.  Now my SLA is off by all the weekend hours I wasn't at work. Is there a way to edit my completion date to a time in the past?  Otherwise the ticket isn't true.

1 answer

0 votes
Iago Docando Community Leader Apr 08, 2019

You could allways edit the value stored in the database IF YOU REALLY NEED IT but the customer will have already received notifications with a specific date and time so... in case some sort of dispute with the customer might be a real, expectable problem I would simply "eat" the mistake and maybe notify anyone that might need it (like your manager for example), so he or she knows what has really happened.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,151 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you