Can the date on my Time To Resolution if work was done but ticket closed later.

[Jamie Rutherford]

I resolved my work for my customer Friday. However, I forgot to press Done on my ticket. I'm new to this.  Now my SLA is off by all the weekend hours I wasn't at work. Is there a way to edit my completion date to a time in the past?  Otherwise the ticket isn't true.

[Iago Docando]

You could allways edit the value stored in the database IF YOU REALLY NEED IT but the customer will have already received notifications with a specific date and time so... in case some sort of dispute with the customer might be a real, expectable problem I would simply "eat" the mistake and maybe notify anyone that might need it (like your manager for example), so he or she knows what has really happened.