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Can the auto-close function be customised?

Can the auto-close function be customised?

Can the auto close function be customised?

I would like to change this to 5 working days. However, I can't see any way of doing this in JIRA Service Desk cloud version.

Thanks,

Jason

2 answers

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I have figured it out now, thanks for the response.

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Auto close? That isn't a OOTB feature so you like have an Automation rule for this in which case it is certainly customizable.

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The text under the 'Automation' option is

After 3 business days of the resolution being set, auto-close issues unless the resolution is cleared. The condition and the 3 day limit are set in the 'Time to close after resolution' SLA.

Is this 3 days customisable?

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here is how I perform 'auto close'.

1) create an SLA w/ a duration, e.g. 3d of entering a specific status, e.g. Waiting Customer

2) automation rule that transitions the issue to closed/resolved when SLA breached.

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