Our customer support (email only) tends to be team-based. Typical flow is:
Can the Service Desk handle this, or is there any way to add this functionality?
If not, I guess this is a feature request, as otherwise it would be very laborious / error-prone to have to manage cc-lists manually, register and add new users all the time, etc.
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...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
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