Our customer support (email only) tends to be team-based. Typical flow is:
Can the Service Desk handle this, or is there any way to add this functionality?
If not, I guess this is a feature request, as otherwise it would be very laborious / error-prone to have to manage cc-lists manually, register and add new users all the time, etc.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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