Our customer support (email only) tends to be team-based. Typical flow is:
Can the Service Desk handle this, or is there any way to add this functionality?
If not, I guess this is a feature request, as otherwise it would be very laborious / error-prone to have to manage cc-lists manually, register and add new users all the time, etc.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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