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Can't login to backup JIRA as we required LDAP Edited

I have restored a backup of my older Jira instance and have managed to get the web portal working.  I cant however, login with an account that could login before the backup.


I know that this instance was setup with LDAP authentication, so how can I configure the LDAP authentication again without the ability to login, or how can I login where I can configure changes in the web portal?


EDIT: I should mention, we are running Jira Core 7.12.3



2 answers

hello Craig. 

The best practice will require you to set a local admin in the internal directory of Jira before doing the backup/ restore to avoid this case.
In order to log in your case, you need to use the recovery admin.

I note that the documentation says not to start confluence/jira as a service but to restart it manually.  Does restarting it using the start-jira.bat be applicable for this as mine is installed as a service?  But the documentation e.g.


States just to restart it as a service.  Which is it? .bat or by service for manual restart?

hello Craig, sorry I was quick with my link copy/past.
the following  link gives you both methods for Jira (if you installed as service, use the service section, if not use the .bat)

the property to set is : -Datlassian.recovery.password=<your-password>

then log in using :
user = recovery_admin
pswd : <your-password>

0 votes

Hi @Craig Thacker ,

Please, find more information on Retrieving the JIRA Administrator from documentation.

Kind regards,

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