Can't create new automation rules in JIRA Service Desk


I have created 3 rules previously through our automation in JIRA Service Desk.  I was trying to create a new rule and I noticed by selecting the Rule type and clicking next, nothing happens.  I can go back and edit the three rules that are currently running, but I cannot create any new rules.

We are using JIRA Service Desk 3.2.7 currently.


Art G.

3 answers

I also getting the very same error. I still can edit existing rule but can't create new rule.

0 votes
Paulo Hennig Atlassian Team Nov 23, 2017

Hi, Art.
Since nothing is happening when you're proceeding with such a task, would you mind to open the developer tools of your web browser, ensure to select "network" and double check if you have an additional message when replicating this behavior? I'm asking for this just to ensure that we can try to isolate the point of failure of this behavior.

A nice option to try as well would be to create a fresh Service Desk project and see if the same behavior happens, so we can see if we can isolate this issue on the project itself or somewhere else.

0 votes

Same here with Service Desk in JIRA v7.7.0.

Selecting "Automation" in the Project settings, "Add your first automation rule", 7 rules + Custom rule are selectable. But a click on "next" leads to a blank working area.

Would sure be great to have a solution.




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