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Can't create linked issue with Jira Software

Micha de Roos I'm New Here Tuesday

Hi guys,

We have Jira Software and Jira Service Desk. When a ticket is created in the Service Desk portal, I want to move/copy or add that ticket to Jira Software so a developer can start working on it. 

I connected both apps with application links, the status is connected. But somehow I cannot move a ticket from Jira Service Desk to jira Software.

I also followed this tutorial https://confluence.atlassian.com/servicedeskserver031/linking-issues-802165194.html#Linkingissues-Createanewlinkedissuefromanexistingissueinaservicedeskorbusinessproject 

But in this dialog window nothing from Jira Software is shown.

Please help me out!

Cheers,
Micha

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