Can't comments on Service Desk

[jairo cabello]

Hello!

Yesterday night we udated Jira 7.11.2 while keeping Servicedesk in 3.12.0

Now we have a funny issue: The comment button has disappeared!

Agents can't comment from the agent view anymore. The customer view is working as usual.  Has anyone experience something like this?

Thanks!!

[jairo cabello · Accepted solution]

After updating service Desk the issue got fixed.

[Tansu Akdeniz]

Hi @jairo cabello,

Excuse me but I couldn't understand the problem. There is a "Click to add comment" section in new JIRA UI which is also seen in your screenshot.

After clicking that, you'll see a pop-up below.

[jairo cabello]

@Tansu Akdeniz

That is the problem. When clicking on it, it doesn't show up the pop up below while on ServiceDesk task.

Thanks for your reply!

[Tansu Akdeniz]

got it@jairo cabello.There is no any script when page loads, right? When you right click and inspect, do you see any error in console? Did you try with different browsers? 

[jairo cabello]

I realised the following:

If I open the task rather than watching it from the queue view, then everything works as usual. So, the issue is only present from the queue view.


I tried to check with the network console in chrome and looks like when you "click" on the page, it doesn't launch the script that should show the whole interface. Strange. I might create a support ticket for atlassian directly.

ps: The issue appears no matter what browser you use.