Hello I'm using Service Desk 3.4.1 and i'm trying to run some reports on a Service Desk project I have. However the only series options i get are "Created and Resolved" which isn't enough, i don't have "Time to resolution (Avg.)" as suggested by the below article:
Is there anyway to create my own series, or at least find out why the "time to resoltuion" avgerage "Series" isn't there?
Its a report i would need to run and the reporting functionality of Jira Service Desk reporting seems limited without it.
I'm having the same problem. I'm using the Cloud version, and the only Series I see in custom reports are Created, Resolved, and Average rating.
Ruben, did you find a solution for this? I assume it doesn't require the paid plugin mentioned above.
Jack, thanks for this screenshot! It helped me figure out the problem: I did not have any metrics under SLAs. I created a couple of metrics there, and sure enough, now they're included in the series dropdown for reports.
It would be nice if there were a note on the report screen explaining that time metric series are pulled from SLAs...
Glad that I found this thread. I am setting up my reports, and where some projects display the Time Metric series in the list others do not. All of my projects have the same metric configurations, so I'm stumped as to why they do not display the same drop-down options in the report setup.
Did anyone ever find other issues that might be causing this other than the SLA metrics values not being set?
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs