Can't Get Fields on My Create Issue Screen

I'm trying to get an "Organizations" field and a "Request Type" field to appear on my Create Issue screen.

As you see below, the fields are not appearing on the Create Issue screen and they are not available when the Configure Fields button is clicked:

Capture_1a.JPG

If I use "Where is my field," it shows that both fields should be present as shown below:

Capture_2a.JPG

Capture_3a.JPG

The screen is configured to display the fields as shown below:

Capture_4a.JPG

Any suggestions about how I can get the fields to appear?

 

2 answers

What type is the custom field Organizations? If select, does it have options?

Neither "Organizations" nor "Request Type" is a custom field. They are both out of the box fields in Sevice Desk cloud.

0 votes

I suspect the Request Type and Organisations fields are the ones provided by Service Desk, so they apply on the front-end for customers, and not necessarily on the issue for plain JIRA users.

They are the fields supplied by Service Desk. However, I'm wondering if what you suspect is actually the case since the "where is my field" test indicates that both fields should be present on the screen, and the configuration allows me to add the fields. 

Also, once an issue is created, the screen that shows the details for the issue does include these two fields. 

Right, I think Where is My Field is not JSD aware

Matt nails it - the fields are for requests so they don't appear on plain JIRA screens.

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