I want to be able to access the knowledge base while in service desk. The idea is that when the agent is entering the ticket I want them to be able to access any available knowledge base information right then and there. I see the ability for a 'self help' knowledge base for users opening their own tickets but nothing for the support people to access the knowledgbase.
I believe that the following feature request might be just what you're looking for: https://jira.atlassian.com/browse/JSD-1788. If so, please feel free to add your comments and vote for it to make it more noticeable to our developers.
Hope this helps.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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