I want to be able to access the knowledge base while in service desk. The idea is that when the agent is entering the ticket I want them to be able to access any available knowledge base information right then and there. I see the ability for a 'self help' knowledge base for users opening their own tickets but nothing for the support people to access the knowledgbase.
I believe that the following feature request might be just what you're looking for: https://jira.atlassian.com/browse/JSD-1788. If so, please feel free to add your comments and vote for it to make it more noticeable to our developers.
Hope this helps.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs