I've successfully connected JIRA / Jira Service Desk with PagerDuty following these instructions: https://www.pagerduty.com/docs/guides/jira-webhook-email-integration-guide/
However, it appears that I now have to explicitly Acknowledge / Resolve the triggered alert in PagerDuty EVEN IF I open up the issue in Jira Service Desk.
It would be much better if the action of opening a JIRA / Jira Service Desk issue would inform PagerDuty that the issue is being handled.
I can't find any documentation to support this notion. Might it be possible?
Have you checked if their add-on addresses this? It is available for both Cloud and Server and may offer more than the web-hook approach.
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