Can opening a JSD issue acknowledge/resolve a PagerDuty alert?

I've successfully connected JIRA / Jira Service Desk with PagerDuty following these instructions: https://www.pagerduty.com/docs/guides/jira-webhook-email-integration-guide/

However, it appears that I now have to explicitly Acknowledge / Resolve the triggered alert in PagerDuty EVEN IF I open up the issue in Jira Service Desk.

It would be much better if the action of opening a JIRA / Jira Service Desk issue would inform PagerDuty that the issue is being handled.

I can't find any documentation to support this notion.  Might it be possible?

Robert

1 answer

0 vote

Hey Robert,

Have you checked if their add-on addresses this? It is available for both Cloud and Server and may offer more than the web-hook approach.

https://marketplace.atlassian.com/plugins/com.pagerduty.jira-server-plugin/server/overview

https://www.pagerduty.com/docs/guides/jira-server-extension-guide

Cheers

Bhushan

Wasn't aware of this.  Investigating now!  Mahalo.

Oh, it's only for Jira Server, not the Cloud version.  :-(

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,226 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you