Can opening a JSD issue acknowledge/resolve a PagerDuty alert?

I've successfully connected JIRA / Jira Service Desk with PagerDuty following these instructions:

However, it appears that I now have to explicitly Acknowledge / Resolve the triggered alert in PagerDuty EVEN IF I open up the issue in Jira Service Desk.

It would be much better if the action of opening a JIRA / Jira Service Desk issue would inform PagerDuty that the issue is being handled.

I can't find any documentation to support this notion.  Might it be possible?


1 answer

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Hey Robert,

Have you checked if their add-on addresses this? It is available for both Cloud and Server and may offer more than the web-hook approach.



Wasn't aware of this.  Investigating now!  Mahalo.

Oh, it's only for Jira Server, not the Cloud version.  :-(

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