I've successfully connected JIRA / Jira Service Desk with PagerDuty following these instructions: https://www.pagerduty.com/docs/guides/jira-webhook-email-integration-guide/
However, it appears that I now have to explicitly Acknowledge / Resolve the triggered alert in PagerDuty EVEN IF I open up the issue in Jira Service Desk.
It would be much better if the action of opening a JIRA / Jira Service Desk issue would inform PagerDuty that the issue is being handled.
I can't find any documentation to support this notion. Might it be possible?
Have you checked if their add-on addresses this? It is available for both Cloud and Server and may offer more than the web-hook approach.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs