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Can one request type be based on multiple issue types?

Abhijit Bose July 18, 2019

When I want to create a new request type in Jira service Desk, I have to select the issue type on which it will be based on. Can I select multiple issue types while creating a request type? For Example: suppose the issue types associated with the service desk project are - change request, incident and service request issue types. I want to create a request type which will be based on both - change request issue type and incident issue type?

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Alexey Matveev
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July 18, 2019

Hello,

It is not possible. You can create many request types based on the same issue type, but now one request type based on many issue types.

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