Can i add a customer address

Sorry if this is a stupid question but i cant find the answer after a number of searches. I want to add a a postal address and phone number to a customer but can't find this anywhere. Is this a standard feature? thanks

2 answers

1 accepted

This widget could not be displayed.

Nope.  Customers are just user accounts with an email and a login.   There's not really anything else to them, no good way to add other details.

You could add fields for address and phone, but that would go on the issues being raised, not the customer.

This widget could not be displayed.

So we have added the CRM add-on from the marketlplace to our system.  You can add all sorts of fields to the CRM and add them to your project.  Check it out here:

https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.teamlead-crm-plugin-for-jira

 

I have not implemented this solution into our Service Desk as of yet, but plan on doing so over the next few weeks.

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

10,731 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you