Can i add a customer address

Sorry if this is a stupid question but i cant find the answer after a number of searches. I want to add a a postal address and phone number to a customer but can't find this anywhere. Is this a standard feature? thanks

2 answers

1 accepted

1 vote
Accepted answer

Nope.  Customers are just user accounts with an email and a login.   There's not really anything else to them, no good way to add other details.

You could add fields for address and phone, but that would go on the issues being raised, not the customer.

So we have added the CRM add-on from the marketlplace to our system.  You can add all sorts of fields to the CRM and add them to your project.  Check it out here:

https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.teamlead-crm-plugin-for-jira

 

I have not implemented this solution into our Service Desk as of yet, but plan on doing so over the next few weeks.

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

350 views 1 7
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you