Sorry if this is a stupid question but i cant find the answer after a number of searches. I want to add a a postal address and phone number to a customer but can't find this anywhere. Is this a standard feature? thanks
Nope. Customers are just user accounts with an email and a login. There's not really anything else to them, no good way to add other details.
You could add fields for address and phone, but that would go on the issues being raised, not the customer.
So we have added the CRM add-on from the marketlplace to our system. You can add all sorts of fields to the CRM and add them to your project. Check it out here:
I have not implemented this solution into our Service Desk as of yet, but plan on doing so over the next few weeks.
Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot