Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can customers run their own SLA reports in Jira Service Desk

Can customers in my service desk project be granted access to run SLA reports on tickets created my them or other users of their organization?

2 answers

0 votes

Hi Abbi,

 

Unfortunately SLA reporting is limited to only those with an agent license.   You can export SLA Reports and share maybe in that manner?

Hope that helps

Susan

Hello Abbi,

Out-of-the-box customers cannot see SLA times. There are some apps helping with that, depending on which deployment you use - Server or Cloud. For Server we have created an app called Advanced Portal Reports, which shows SLA times for the customer issues and also allows customers to export to CSV, among the other things it does.

Cheers,

Boyan

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

49 views 0 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you