Can custom workflows make use of the new Service Desk automation module?

Hi,

I have a custom workflow set up for "Change" type requests and was hoping I could use the new automation module to assist with a loop of service desk/customer comments similar to the built-in workflow, however, when I set up the automation rule it doesn't seem to trigger.  Is the automation module only usable with the built-in workflow?

Thanks!

1 answer

1 accepted

1 vote
Accepted answer

Strange how asking the question leads you to finding the answer sometimes smile.

Problem was resolved by pointing the Transition Issue component to a Transition name, not a Status. 

Could you explain better this solution? When I try to use automation based on a custom workflow, it seems completely unusable, I do clic on the option of automation and nothing happens!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 15, 2019 in Jira Service Desk

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

166 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you