I have a custom workflow set up for "Change" type requests and was hoping I could use the new automation module to assist with a loop of service desk/customer comments similar to the built-in workflow, however, when I set up the automation rule it doesn't seem to trigger. Is the automation module only usable with the built-in workflow?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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