Can another email address be bcc'd when notification emails are sent to customers from Service Desk?

[Blake Roussel]

I'm trying to update our CRM system at the same time that Service Desk issues are created or updated, and this would make it very easy.

[Timothy]

The Notification Scheme allows you to do that by setting a single email address to the event right?

[Nick Weisser]

Also need that, but it's not possible to use any email address, it has to be a Jira user as it seems 😢