Can an agent view all their tickets in one view from all service desks they are assigned to?

Is it possible to have an aggregated view where an agent can see all tickets assigned to them from different Service Desks?

Being a school, and now the SD2.0 pricing is better representing our use case, I like the idea of setting up separate service desks for staff, students and parents so they are presented with different issue portals but as there is only a small team managing all requests I don't want agents having to go in to each service desk to view open tickets. It'd be good to view all tickets in time order so they are "triaged" correctly.

 

1 answer

This widget could not be displayed.

It is as easy as constructing own filter with custom columns (one of them will be Time to resolution).

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

11,168 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you