Can an agent view all their tickets in one view from all service desks they are assigned to?

Is it possible to have an aggregated view where an agent can see all tickets assigned to them from different Service Desks?

Being a school, and now the SD2.0 pricing is better representing our use case, I like the idea of setting up separate service desks for staff, students and parents so they are presented with different issue portals but as there is only a small team managing all requests I don't want agents having to go in to each service desk to view open tickets. It'd be good to view all tickets in time order so they are "triaged" correctly.

 

1 answer

It is as easy as constructing own filter with custom columns (one of them will be Time to resolution).

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published 8 hours ago in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

30 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot