Can a user with the role " service desk team" create a New Queue?

[Rose Sayegh]

Currently, it seems that only the admin can see the "New Queue" option . Is this a permission that needs to be granted to other roles? 

[Mike Bowen · Accepted solution]

hi @Rose Sayegh 

The Service Desk Team role cannot create queues. Only Jira Service Desk Administrator or perhaps a project administrator can. 

You wouldn't give everyone this permission as it quite powerful. One or two trustworthy, responsible people at most ;-) Someone who knows how to create or set up the queues, knows a little JQL. The role is a lot more than queues.  change customer notifications etc. 

Edit: @Jack Brickey is right - here is a useful link showing what Project Admin can do: https://confluence.atlassian.com/jirakb/standard-permissions-in-jira-service-desk-838416600.html

-Mike

[Jack Brickey]

To be clear you can give an agent “project admin” rights and they can create queues. This does not give the full Jira admin rights.