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Can a user with the role " service desk team" create a New Queue?

Currently, it seems that only the admin can see the "New Queue" option . Is this a permission that needs to be granted to other roles? 

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hi @Rose Sayegh 

The Service Desk Team role cannot create queues. Only Jira Service Desk Administrator or perhaps a project administrator can. 

You wouldn't give everyone this permission as it quite powerful. One or two trustworthy, responsible people at most ;-) Someone who knows how to create or set up the queues, knows a little JQL. The role is a lot more than queues.  change customer notifications etc. 

Edit: @Jack is right - here is a useful link showing what Project Admin can do:


Jack Community Leader Feb 14, 2020

To be clear you can give an agent “project admin” rights and they can create queues. This does not give the full Jira admin rights.

Like Mike Bowen likes this

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