As the subject says, I need to be able to group service desk customers by company, is this possible? If it's not, is it possible to report on, for example, number of open cases per company rather than per user another way?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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