Can a service desk customer be added to a 'Company' group for reporting purposes?

Hi.

As the subject says, I need to be able to group service desk customers by company, is this possible? If it's not, is it possible to report on, for example, number of open cases per company rather than per user another way?

Thanks.

4 answers

This widget could not be displayed.

Yes you can create a custom field company and the customer who creates the issue in service desk must be select his company.  And after via jql you could do a report.

 

Regards.

This widget could not be displayed.

Thanks for your answer Cesar. Unfortunately, this is not suitable for us because we don't want our customers to see a list of our other clients. Any other suggestions?

This widget could not be displayed.

You should be able to do that provide the "Company" group doesn't have "JIRA Users" permissions. if they have, they will be counted against JIRA license.

I haven't tried it but worth checking.

This widget could not be displayed.

You did not state how the customer is created.   You can probably use the email domain to determine the company.  You will need a manual way to make corrections though.  

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

8,743 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you