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I was wondering if a customer can raise email request for 2 different issues at the same time. I tried this scenario with 2 test issues and though the first test issue was successfully created in service desk but the second test issue that I created was added as a comment to the first test issue in service desk. Is this happening due to the fact that these issues are coming from same email address and service desk is not able to identify if the second issue raised is a new issue or response from the customer on the first issue? Please advise.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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