I was wondering if a customer can raise email request for 2 different issues at the same time. I tried this scenario with 2 test issues and though the first test issue was successfully created in service desk but the second test issue that I created was added as a comment to the first test issue in service desk. Is this happening due to the fact that these issues are coming from same email address and service desk is not able to identify if the second issue raised is a new issue or response from the customer on the first issue? Please advise.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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