I've found several responses to this question but there are conflicting answers. I'm guessing that many only apply to the Server version.
Is there currently a way to "greatly" customize the appearance of the Cloud version of Jira Service Desk? If so, how?
In Jira Cloud, this is not currently possible. There are number of feature requests asking for this functionality such as:
While there is some limited customization you can do to the customer portal, you can't quite enter in your own CSS style sheet just yet.
I would recommend watching those for updates should this feature ever come to Service Desk Cloud, I would expect those issues to be updated to indicate that as well.
It might be possible to do this in a Server instance, however Atlassian probably won't support this kind of customization.
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