Can a Service desk agent invite other user as agent?

Every new user that is added to our Jira/Confluence are also added as Agents. How de we disable this as default behaviour?

2 answers

0 vote

Can you take a look under Administration, Applications... Check Application Access.

See what's checked there as Default.

 

Wonder if you have Jira-Users added to Jira-Service desk or something.

Only Jira-Service-Desk users are listed under Service Desk as user group as I can see.

0 vote

Cool.  are your users in question members of this group?

Other places to look:

1.  Under administration, system tab, project roles.  Check Service Desk team role to see if it's been modified.

2. If the users are coming in via ldap or a saml module - check those to see what groups are being assigned as the user comes in.  for ldap look in “Administration”, then “User Management”, then “User Directories”.   check default group memberships.

3.  review the service desk project settings, look at user permissions and security there.

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