Cool. are your users in question members of this group?
Other places to look:
1. Under administration, system tab, project roles. Check Service Desk team role to see if it's been modified.
2. If the users are coming in via ldap or a saml module - check those to see what groups are being assigned as the user comes in. for ldap look in “Administration”, then “User Management”, then “User Directories”. check default group memberships.
3. review the service desk project settings, look at user permissions and security there.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs