Can a Service desk agent invite other user as agent?

Every new user that is added to our Jira/Confluence are also added as Agents. How de we disable this as default behaviour?

2 answers

This widget could not be displayed.

Can you take a look under Administration, Applications... Check Application Access.

See what's checked there as Default.

 

Wonder if you have Jira-Users added to Jira-Service desk or something.

Only Jira-Service-Desk users are listed under Service Desk as user group as I can see.

This widget could not be displayed.

Cool.  are your users in question members of this group?

Other places to look:

1.  Under administration, system tab, project roles.  Check Service Desk team role to see if it's been modified.

2. If the users are coming in via ldap or a saml module - check those to see what groups are being assigned as the user comes in.  for ldap look in “Administration”, then “User Management”, then “User Directories”.   check default group memberships.

3.  review the service desk project settings, look at user permissions and security there.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

8,512 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you