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Can a Jira Service Desk licensed user view User Properties for their customers?

Reshma Pendse
Reshma Pendse Aug 01, 2019

Hi,

We have added a couple of Properties to our customers, such as Role and Phone number. However, my Jira Service Desk user is unable to view these properties on the user's profile, though I as an admin can view them. Is there something we are missing?

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