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Can a JIRA service desk collaborator approve tickets? Or is only an agent allowed to approve tickets

Niruban Anandan
Niruban Anandan March 6, 2019

This question is related to the an approval workflow. If I would like certain service desk tickets be sent to a manager for approval, does that manager have to have an agent license? Or can that manager simply have a collaborator license? (JIRA license)

 

 

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Brant Schroeder
Brant Schroeder
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March 6, 2019

Customer, Agent or Collaborator can approve issues - https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-approvals?_ga=2.83018646.1241524873.1551714976-1785046573.1549295491

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