Can a JIRA Service Desk agent manage a ticket using email instead of logging into the portal? I want to set up the service but there is a very low volume of inquiries at the time. I would like that the agent is notified by email when a new ticket is created and that he can respond to that email to answer to the user.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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