Can Wiki Editor for JIRA support Service Desk?

My customers don't add any formatting to their requests because they refuse to learn the wiki syntax, even though I provide a link to the reference next to the fields' help.

Can Wiki Editor for JIRA please support the Service Desk plugin?

Thanks!

1 answer

Do you mean on the customer portal? If so, I don't think the Wiki Editor has that feature (would be nice)

For the actually service desk try disabling the module service-desk-comment-field on the service desk addon. I did this and it has enable the Wiki Editor on the service desk comments box, but it disabled the "Internal Only" comment TAB and the customer "Reporter" flag next to the comment a customer makes, but it did reinstate the default comment box with the restriction dropdown box.

I'm not 100% sure what else this disables tho, so use with caution and test.

Yes, I mean only on the Customer Panel, which is what my customers use.

Cast a vote on this issue ... https://jira.atlassian.com/browse/JSD-554 .. and hopefully they develop it into service desk soon

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

795 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you