My customers don't add any formatting to their requests because they refuse to learn the wiki syntax, even though I provide a link to the reference next to the fields' help.
Can Wiki Editor for JIRA please support the Service Desk plugin?
Do you mean on the customer portal? If so, I don't think the Wiki Editor has that feature (would be nice)
For the actually service desk try disabling the module service-desk-comment-field on the service desk addon. I did this and it has enable the Wiki Editor on the service desk comments box, but it disabled the "Internal Only" comment TAB and the customer "Reporter" flag next to the comment a customer makes, but it did reinstate the default comment box with the restriction dropdown box.
I'm not 100% sure what else this disables tho, so use with caution and test.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs