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Can Service Desk request link to another request

Hrvoje Dukić
Hrvoje Dukić Dec 09, 2014

Hello,

I would like to know if there is a way a Service Desk Customer can link one of his requests to another request?

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Simon Kegel //SEIBERT/MEDIA
Simon Kegel //SEIBERT/MEDIA Dec 09, 2014

If your JIRA isn't public they can't and mustn't.
If they could the could see all of your issues.

When the customer has LogIn Access and Project Browse Permission theoretically could link them but if he just can login in the SD the answer is No.

As a workaround the customer could enter a customfield "request ID" and a postfunction links them in your JIRA if the ID matches an existing 

Greets
Simon

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