If your JIRA isn't public they can't and mustn't.
If they could the could see all of your issues.
When the customer has LogIn Access and Project Browse Permission theoretically could link them but if he just can login in the SD the answer is No.
As a workaround the customer could enter a customfield "request ID" and a postfunction links them in your JIRA if the ID matches an existing
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs