The Confluence knowledge base must be private, not public access. Can we license our Service Desk 2 customers who do not have/need a JIRA license in order for them to see knowledge base articles?
yes, I believe if you make it private and not available through SD then they will need an account on confluence.
How is a Service Desk 2 user granted access to CQ? Is this documented somewhere?
This is the workflow I want:
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Hi, as JIRA and Confluence have different user directories, you can add a user in Confluence that not necessarily has an account on JIRA. But obviously it will count in your Confluence license.
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