Can Service Desk 2 customers be licensed in Confluence?

The Confluence knowledge base must be private, not public access. Can we license our Service Desk 2 customers who do not have/need a JIRA license in order for them to see knowledge base articles? 

3 answers

yes, I believe if you make it private and not available through SD then they will need an account on confluence.

Hi, as JIRA and Confluence have different user directories, you can add a user in Confluence that not necessarily has an account on JIRA. But obviously it will count in your Confluence license.

How is a Service Desk 2 user granted access to CQ? Is this documented somewhere? 


This is the workflow I want: 

  1. External customers cannot create JIRA SD issues or view Confluence Questions until they create an account / login. 
  2. An external customer can create a new service desk login. This same user is granted access to confluence questions with read/write permissions. (without creating two separate logins) 
  3. This same user can search confluence questions to look for an answer to their question
  4. If they don't find an answer to their question, they can post a new question or comment on an existing post. 
  5. The JIRA SD Agent who is also a confluence and CQ users can answer the user's question.
  6. The question appears in the CQ UI where it is visible to all logged in users. the JIRA SD external customer gets an email. 


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