Can Jira Service Desk be used for registration of customer contacts

stropdas I'm New Here Jan 04, 2018

I'm looking to use JSD for our Customer Contact Center. Primarily we'd like to make a contact registration form: who contacts us, by which channel, which subject category is it about en wat is the question posed.

 

If this is possible, what is needed to build a customised customer contact registration form. Do I need a specialised consultant or can we make and modify the registration form ourselves?

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