Can Jira Service Desk 2.0 allow for authenticated external customer portal access to a Confluence space used as a documentation wiki?

I would like to use Confluence as a technical and user documentation portal for external customers. For example provide web based user guides, admin manuals etc. Customers need to be able to navigate through documentation space via a Table of Contents on the left side of page.

I need to be able to restrict who can view the documentation to registered customers without consuming a Confluence user license for every customer (EG: It cannot be anonymous access).

With the re-designed user model in Jira Service Desk 2.0 and later, that allows for unlimited registered customers for the purposes of raising help desk tickets, is it possible to provide restricted access to a Confluence Space via a JIRA Service Desk customer portal?

I found this article about providing Confluence Knowledge Base access to JIRA Service Desk 2.0 portal users but I am not sure if this will provide the functionality I require - https://confluence.atlassian.com/display/SERVICEDESK/Providing+self-help+resources+for+your+customers+with+a+knowledge+base

This is a follow up to the questions I posted in April 2013 - https://answers.atlassian.com/questions/158936

Any feedback will be greatly appreciated.

3 answers

as far as i know isn't possible. u can only enable anonymous access.

This is a HUGE question and I second the need for extending the licensing to support this. Using confluence for an external authenticate KB where certain customer groups see unique user guides, etc is such a natural extension of the product line.

For others who might come across this, please vote here: https://jira.atlassian.com/browse/JSD-916.

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