I have set up our Jira SD Customer Portal to link with a Confluence Knowledge Base.
This has some limitations that were unforeseen. While users are able to search for individual KB pages by keyword, they are not able to see the whole KB page tree.
Also, when Service Desk "Customers" go to a KB page that has links to other KB pages, the links do not work from the customer portal.
Is there a way to allow Service Desk "Customers" to access a Confluence KB directly in Confluence, without making the KB public?
Your users can access the confluence space but not from JSD itself. If you changed the confluence settings to allow anonymous access, your users could access that space and any other space that is opened via direct link.
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to A...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events