It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can JSD Cloud agents see CRM info without a license to CRM?

Can all JSD Cloud agents see complete customer information, or at the very least basic information (Tel, Cellphone, address) created by a smaller Atlas CRM team or do all JSD cloud agents need licenses to both platforms?

CRM used to maintain data for external customers and as such AD add-on not an option.

1 answer

Hi Dewet,

Apologies for the late reply. I missed the notification that there was a new topic in the community.

Yes, you can configure Atlas CRM in a way that all agents have access to Atlas CRM. When you buy a license for Atlas CRM, it counts the total amount of users in your instance. This is how all Paid via Atlassian marketplace apps are licensed.

With kind regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

596 views 7 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you