Can JSD 3.9 run on a different version of Jira Core than 7.6?

Jira Service Desk 3.9 was recently release, but I would like to know if it can ever run on a lower version that Jira Core 7.6. For instance, if I have Jira 7.5, can I then install JSD 3.9 or is it only available for Jira 7.6. 

1 answer

1 accepted

0 votes
Accepted answer

Hi Maria,

I am afraid not.  The version compatibility of JSD 3.9.0 is only compatible with Jira Server 7.6.0.   This matrix of compatible versions is listed on https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.application/versions

As such, in order to upgrade JSD, you would need to first upgrade Jira Core to 7.6.0 in order to install that specific version of JSD.

 

Regards,

Andy

Hi Andrew

Thanks for the reply, that matrix is exactly what I was hoping for. (And the fact that JSD 3.9 cannot run on a lower version that Jira 7.6 is also what I was hoping for.)

Thanks!

Best Regards, Maria Heij

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

185 views 1 5
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you