Can JSD 3.9 run on a different version of Jira Core than 7.6?

Maria Heij [Refined] November 23, 2017

Jira Service Desk 3.9 was recently release, but I would like to know if it can ever run on a lower version that Jira Core 7.6. For instance, if I have Jira 7.5, can I then install JSD 3.9 or is it only available for Jira 7.6. 

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Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 27, 2017

Hi Maria,

I am afraid not.  The version compatibility of JSD 3.9.0 is only compatible with Jira Server 7.6.0.   This matrix of compatible versions is listed on https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.application/versions

As such, in order to upgrade JSD, you would need to first upgrade Jira Core to 7.6.0 in order to install that specific version of JSD.

 

Regards,

Andy

Maria Heij [Refined] November 28, 2017

Hi Andrew

Thanks for the reply, that matrix is exactly what I was hoping for. (And the fact that JSD 3.9 cannot run on a lower version that Jira 7.6 is also what I was hoping for.)

Thanks!

Best Regards, Maria Heij

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