We've setup Kanban views with swimlanes that corresponds to Service Desk queues. If you have both JIRA Agile and Service Desk, all you have to to is take note of the Issue filters that Service Desk uses for each queues, and add to the query.
project = "Service Desk Project Name" AND ...
I would create a base filter for the board that just shows you everything that is not closed in the last day, and then query-based swimlanes that correspond to your service desk queues.
The only issue is that you can't see the SLA timers from the Kanban view, but pushing issues through the workflow might be easier.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs