We've setup Kanban views with swimlanes that corresponds to Service Desk queues. If you have both JIRA Agile and Service Desk, all you have to to is take note of the Issue filters that Service Desk uses for each queues, and add to the query.
project = "Service Desk Project Name" AND ...
I would create a base filter for the board that just shows you everything that is not closed in the last day, and then query-based swimlanes that correspond to your service desk queues.
The only issue is that you can't see the SLA timers from the Kanban view, but pushing issues through the workflow might be easier.
Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk! We’d love to hear your thoughts on the pros and ...
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