We've setup Kanban views with swimlanes that corresponds to Service Desk queues. If you have both JIRA Agile and Service Desk, all you have to to is take note of the Issue filters that Service Desk uses for each queues, and add to the query.
project = "Service Desk Project Name" AND ...
I would create a base filter for the board that just shows you everything that is not closed in the last day, and then query-based swimlanes that correspond to your service desk queues.
The only issue is that you can't see the SLA timers from the Kanban view, but pushing issues through the workflow might be easier.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG