I already have a functioning application link between Jira (Cloud) and Confluence (Server), but when I try to link a knowledge base for Jira Service Desk, I can only see System (i.e. Cloud) Confluence in the options.
I know linking Cloud-Cloud and Server-Server works, and I've even seen cases where users have linked Jira(Server)-Confluence(Cloud) but I've not seen the reverse. Is this possible?
Thank you for reaching out to Atlassian Community!
A while ago it was possible to use Confluence Server as a knowledge base for Service Desk Cloud, but since March last year, this ability was removed.
Now it’s possible only to link a Confluence space to a Service Desk project if they are under the same domain.
You can find more details on the blog below:
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
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