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Can I set the SLA Goals report to return more than the "last 7 days?"

Mike Aniskovich October 18, 2019

Hello.  The SLA Goals report only gives me the percentage met over the last 7 days.  I would like it to show me a longer time period (e.g., two weeks, one month, etc.).  Is there a way to do this?

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 18, 2019

there is (or should be) a dropdown at the top of the report to select from.

Mike Aniskovich October 21, 2019

Thanks, Jack.  I wish that were the case.  No dropdown to be found.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 21, 2019

so you don't see as below? Note this is my own customer SLA report and unsure exactly what SLA Goals report. Maybe Server does not support.

sla report.jpg

Michael Aniskovich October 29, 2019

Found the issue.  I was looking at the built-in "SLA Goals" report in the admin view of my ServiceDesk.  When I create a Custom report, then I see what you're referencing.  I'm good.  Thank you!

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