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Can I set the SLA Goals report to return more than the "last 7 days?"

Hello.  The SLA Goals report only gives me the percentage met over the last 7 days.  I would like it to show me a longer time period (e.g., two weeks, one month, etc.).  Is there a way to do this?

1 answer

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Jack Community Leader Oct 18, 2019

there is (or should be) a dropdown at the top of the report to select from.

Thanks, Jack.  I wish that were the case.  No dropdown to be found.

Jack Community Leader Oct 21, 2019 • edited

so you don't see as below? Note this is my own customer SLA report and unsure exactly what SLA Goals report. Maybe Server does not support.

sla report.jpg

Found the issue.  I was looking at the built-in "SLA Goals" report in the admin view of my ServiceDesk.  When I create a Custom report, then I see what you're referencing.  I'm good.  Thank you!

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