Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can I set the SLA Goals report to return more than the "last 7 days?"

Hello.  The SLA Goals report only gives me the percentage met over the last 7 days.  I would like it to show me a longer time period (e.g., two weeks, one month, etc.).  Is there a way to do this?

1 answer

0 votes
Jack Community Leader Oct 18, 2019

there is (or should be) a dropdown at the top of the report to select from.

Thanks, Jack.  I wish that were the case.  No dropdown to be found.

Jack Community Leader Oct 21, 2019 • edited

so you don't see as below? Note this is my own customer SLA report and unsure exactly what SLA Goals report. Maybe Server does not support.

sla report.jpg

Found the issue.  I was looking at the built-in "SLA Goals" report in the admin view of my ServiceDesk.  When I create a Custom report, then I see what you're referencing.  I'm good.  Thank you!

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

147 views 1 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you