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Can I send emails to create an issue in JIRA without service desk? Edited

Currently we don't utilize the jira-service desk and simply just use jira-software. I have all the incoming and outgoing mail configured properly and the test connections show positive results. When I send emails to my jira@companyname.com no issues get created, I am wondering if this is a service desk function only. Can someone confirm this for me, if I need service desk to create issues in jira via email.

2 answers

1 vote
Ismael Jimoh Community Leader May 07, 2019

Hi @Kolton Eaton 

Yes you can. The restriction if using Jira out of the box is that you need to be a licensed user.

Alternatively, you can invest in add-ons like JEMH or Jira Email This Issue that Offer the functionality you described.

0 votes
Jack Community Leader May 07, 2019

yes. to do this go to Jira settings > system > incoming mail. Add a pop/imap mail server and an email handler. As @Ismael Jimoh indicated you need to choose a user to be the default "reporter" however, you can choose a system email that you likely have so that it can be distinguished from an actual person. For example I use an automation addon that has an associated (non-paid) email so I use that. 

I have done this and tested connection and get positive results, but when I send an email to the catch email for example jira@company.com Issues arent coming up, I am not sure why. 

Ismael Jimoh Community Leader May 07, 2019

Hi @Kolton Eaton 

Can you attach your incoming  mail handler settings (remove all private info).

 I’ll be able to see if there’s anything possibly wrong with it.

Also can you review your logs atlassian-jira-incoming-mail.log file to see if any error is being thrown.

Like Jack likes this

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