I would like to include the space contents, the total knowledge base of confluence, to be visible for my customers when they access help desk once they log onto the portal page through Jira Service Desk. I want to give my customers the option to search for information with the existing tool or browse through the list of items.
Service Desk allow you to search a the space that is associated with the service desk or service desks at the help center level (top level). If you would like them to be able to browse you could provide the Confluence space to them and make it public. Here are a couple of articles on service desk KB
Thank you for the reply,
I am aware of making the confluence page public, but that is not an option.
I would only like to have the space contents that I see as an admin and allow each customer to look at the links in addition to the search function. The customer would have the option on the help desk screen to click the text box and search for their issue or scroll down and click the most relevant link.
If you configure the Confluence site to only be visible to users logged into JIRA service desk. Then users can access and search KB in the service desk help center but not access the space directly. You can see the different permission configurations on this page under the view section. https://confluence.atlassian.com/servicedeskcloud/serving-customers-with-a-knowledge-base-732528995.html?_ga=2.117869193.1840931089.1528731559-890520517.1523892346
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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