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Can I hide Approval information in the customer portal? Edited

I would like to hide the fact in the customer portal, that an issue has been approved.

e.g. Issue is created by a customer, internally the issue needs approval. The customer should not see the fact, that his request got an approval. (see screenshot from customer portal)

Can this be done? 

I know that I can define which status the customer sees (-> Workflow Statuses) but this does not help.


Thank you



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Answer accepted
carolyn french Community Leader Aug 29, 2019

I have not tried this workaround yet - thank you!

I am not a big fan of such hacks as they might not work with the next update. Reading the answer, it looks like it can not be done with Jira SD functionality.

Like carolyn french likes this

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