Can I hide Approval information in the customer portal?

[Bernd Anderer]

I would like to hide the fact in the customer portal, that an issue has been approved.

e.g. Issue is created by a customer, internally the issue needs approval. The customer should not see the fact, that his request got an approval. (see screenshot from customer portal)

Can this be done? 

I know that I can define which status the customer sees (-> Workflow Statuses) but this does not help.

Thank you

[carolyn french · Accepted solution]

Hello,

Have you tried the workaround in this answer? Might be useful for you

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Remove-approvals-section-from-Customer-Portal/qaq-p/640945

[Bernd Anderer]

I have not tried this workaround yet - thank you!

I am not a big fan of such hacks as they might not work with the next update. Reading the answer, it looks like it can not be done with Jira SD functionality.