Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Can I have differents agents for differents service desk ?

EL3
EL July 8, 2015

Hi all

Let's say I have Service Desk 1 and Service Desk 2

I would like define some users as agents for SD1 and a few another users for SD2

How ever, agents from SD1 should not be able to see tickets from SD 2

Is this possible to achieve ?

 

Thank you for your support

Answer
Watch
Like Be the first to like this
349 views

1 answer

0 votes
Boris Berenberg
Boris Berenberg
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
July 9, 2015

You would do this at the project permission level. https://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events