Can I filter by Organization?

Hi All,

 

When viewing tickets in a service desk I can't see any options for filtering (e.g. in "All Open" queue there are no filters). I can do two things....

A) Edit the filter for the queue, but this would change it permanently for all users, or...

B) Create a queue for every organization, but we have over 200 so the filters list would become un-manageable.

In normal Jira you can just open all issues and filter by anything you want, if this isn't possible then that's very restricting and I think we'd have to stick with Zendesk.

1 answer

0 vote
Josh Steckler Community Champion Dec 12, 2017

Yes you can - see the bottom of this page for building JQL filters using the organizations:

https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations

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