When viewing tickets in a service desk I can't see any options for filtering (e.g. in "All Open" queue there are no filters). I can do two things....
A) Edit the filter for the queue, but this would change it permanently for all users, or...
B) Create a queue for every organization, but we have over 200 so the filters list would become un-manageable.
In normal Jira you can just open all issues and filter by anything you want, if this isn't possible then that's very restricting and I think we'd have to stick with Zendesk.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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