When viewing tickets in a service desk I can't see any options for filtering (e.g. in "All Open" queue there are no filters). I can do two things....
A) Edit the filter for the queue, but this would change it permanently for all users, or...
B) Create a queue for every organization, but we have over 200 so the filters list would become un-manageable.
In normal Jira you can just open all issues and filter by anything you want, if this isn't possible then that's very restricting and I think we'd have to stick with Zendesk.
Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :). In the spirit of this month's august-challenge, we're sourcing stories of Jira Service Desk activation fro...
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